Website / Service Policy
ATM Packers and Movers Ahmedabad
At ATM Packers and Movers Ahmedabad, our goal is to provide clear communication and organized relocation support for customers planning local, domestic, and interstate moves. This Service Policy explains the general principles under which our moving and transportation services are arranged and delivered.
This policy should be read together with our Terms & Conditions, Privacy Policy, Refund Policy and Contact Us.
1. Our Service Approach
We aim to understand each customer’s relocation requirements before arranging the relevant moving services. Depending on the nature of the move, this may involve discussing the pickup location, destination, shifting date, inventory, access conditions, packing requirements, transportation requirements, and other relevant details.
Our services are arranged according to the requirements communicated by the customer and the service terms agreed for the particular relocation.
2. Services We Provide
Depending on availability and customer requirements, ATM Packers and Movers Ahmedabad may provide or arrange support for:
- House Shifting
- Home Relocation
- Local Shifting in Ahmedabad
- Domestic Relocation
- Interstate Moving
- Office Relocation
- Commercial Shifting
- Packing and Moving
- Loading and Unloading
- Bike Transportation
- Car Transportation
3. Enquiry and Quote Policy
Customers can request a moving quotation through our online enquiry form, telephone, WhatsApp, email, or other available communication channels.
Any preliminary estimate or quotation is based on the information provided by the customer at the time of enquiry. The actual service requirement may be reviewed before the booking is finalized.
A quotation may change if the customer’s requirements, inventory, route, shifting date, access conditions, or requested services change.
4. Customer Information Policy
Customers are expected to provide accurate information when requesting a quotation or booking a relocation service.
Important information may include:
- Customer name and contact details
- Pickup and delivery addresses
- Shifting date
- Household or office inventory
- Vehicle information, where applicable
- Floor and access information
- Special handling or packing requirements
Providing complete information helps us understand the scope of the relocation and coordinate the appropriate service arrangements.
5. Pricing Policy
Moving charges are based on the specific requirements of each relocation and may depend on factors such as distance, shipment volume, item type, packing requirements, manpower, vehicle requirements, access conditions, and additional services.
Where the actual requirements differ materially from the information provided during the quotation process, the applicable charges may be reviewed and adjusted accordingly.
Customers should confirm the applicable price and service inclusions before finalizing a booking.
6. Packing Policy
Packing requirements vary depending on the nature of the goods being transported.
Where packing services are requested, the appropriate packing method and materials may depend on the type, size, weight, quantity, fragility, and handling requirements of the items.
Customers should identify fragile, delicate, valuable, oversized, or specially handled goods before the service begins.
7. Loading and Unloading Policy
Loading and unloading services are performed according to the agreed service arrangement and the conditions available at the pickup and delivery locations.
Additional handling requirements may arise due to stairs, narrow entrances, restricted vehicle access, parking limitations, building regulations, floor levels, lift availability, or other site conditions.
Customers should communicate known access restrictions before the scheduled service whenever possible.
8. Transportation Policy
Transportation arrangements are based on the shipment, route, vehicle requirements, schedule, and applicable operational conditions.
Travel time and delivery schedules may be affected by traffic, road conditions, weather, route restrictions, vehicle availability, government requirements, and other circumstances beyond reasonable control.
9. Vehicle Transportation Policy
Bike and car transportation services are subject to vehicle availability, route conditions, transportation arrangements, documentation, and applicable requirements.
Customers should provide accurate vehicle information and the documents reasonably required for the transportation service.
Customers should remove personal belongings, valuables, and unnecessary items from the vehicle before handover unless otherwise agreed.
10. Restricted and Prohibited Items
Customers must not include illegal, hazardous, prohibited, or restricted goods in a shipment without appropriate disclosure and authorization.
Depending on applicable laws and transportation requirements, restrictions may apply to items such as explosives, flammable materials, illegal substances, weapons, hazardous chemicals, or other regulated goods.
Customers are responsible for informing us about items that may require special handling, documentation, authorization, or transportation restrictions.
11. Valuable and Personal Items
Customers are advised to personally retain cash, jewelry, passports, identity documents, important certificates, confidential papers, keys, medicines, and other highly personal or irreplaceable valuables.
Customers should also keep appropriate records of important documents and valuables before the relocation begins.
12. Pickup and Delivery Policy
Pickup and delivery are coordinated according to the agreed service arrangements and operational availability.
Customers should provide reasonable access to the relevant locations and communicate building, society, office, parking, entry, lift, or timing restrictions in advance.
Where access or site conditions differ from those communicated during booking, additional arrangements or charges may apply where applicable.
13. Customer Responsibilities
Customers are expected to:
- Provide accurate information
- Provide correct pickup and delivery details
- Disclose relevant inventory and special handling requirements
- Arrange necessary building or access permissions where required
- Keep personal valuables and important documents secure
- Be available or arrange an authorized representative for the agreed service
- Complete required documentation accurately
14. Cancellation and Rescheduling Policy
Customers who need to cancel or reschedule a confirmed service should notify us as early as possible.
Rescheduling is subject to vehicle, manpower, route, and operational availability.
Any applicable cancellation, rescheduling, advance-payment, or other charges will be handled according to the agreed booking terms.
Please refer to our Refund Policy for further information regarding eligible refunds and payment-related requests.
15. Damage, Loss, and Claims Policy
Customers should inspect their goods at delivery and report any apparent damage, shortage, or loss as soon as reasonably possible.
Any claim will be reviewed according to the applicable service arrangement, available documentation, packing details, condition records, declared information, transit-protection or insurance arrangements where applicable, and relevant law.
Customers should retain relevant quotations, invoices, receipts, photographs, inventory details, and other supporting documents where available.
16. Insurance and Transit Protection
Where insurance or transit-risk protection is available or specifically arranged, it will be subject to the applicable terms, conditions, exclusions, documentation, and requirements of the relevant arrangement.
Customers who require insurance or additional transit protection should discuss the available options before confirming the relocation service.
17. Communication Policy
We may communicate with customers through telephone, WhatsApp, email, website forms, or other contact methods provided during the enquiry or booking process.
Service-related communication may include quotation discussions, booking confirmations, pickup coordination, delivery updates, documentation requests, and customer support.
18. Privacy and Customer Information
Customer information submitted through our website or communication channels may be used to respond to enquiries, provide quotations, coordinate services, and support business operations.
For more information about how personal information is handled, please refer to our Privacy Policy.
19. Third-Party Service Partners
Depending on the requirements of a relocation, transportation providers, drivers, logistics personnel, technology providers, or other service partners may be involved in delivering or supporting a requested service.
Where third-party service providers are used, their involvement will generally be limited to the relevant operational or service requirement.
20. Service Availability
All services are subject to availability, route feasibility, vehicle availability, manpower availability, customer requirements, and applicable operational conditions.
Submitting an enquiry does not guarantee that a particular service, vehicle, date, route, or schedule will be available.
21. Exceptional Circumstances
Service schedules may be affected by circumstances outside reasonable control, including severe weather, traffic restrictions, road closures, accidents, government restrictions, strikes, natural events, vehicle issues, access restrictions, or other unforeseen circumstances.
Where such circumstances occur, we will make reasonable efforts to communicate with the customer and coordinate an appropriate solution where possible.
22. Policy Updates
ATM Packers and Movers Ahmedabad may update this Service Policy from time to time to reflect changes in our services, business practices, website, or applicable requirements.
Any updated version will be published on this page. Customers are encouraged to review this page periodically.
23. Contact Us
For questions about our services, service arrangements, policies, quotations, or relocation requirements, please contact us:
ATM Packers and Movers Ahmedabad
Plot No. 27, Aslali Transport Nagar, Aslali, Ahmedabad, Gujarat 382427
Phone: +91 99249 76001
Email: info@atmpackersandmovers.com
Last Updated: September 2026
This Service Policy should be read together with our Terms & Conditions, Privacy Policy, and Refund Policy. Where a specific written agreement or booking confirmation applies to a relocation, the applicable agreed terms will govern that particular service, subject to applicable law.
ATM Packers and Movers Ahmedabad • ALL TIME MOVE